FAQ
Frequently Asked Questions
As a practical policy point, what are the store's support contact details? To make the applicable standard clear, email Support@wheeledcoolers.shop, call 334-661-6684, or write to 1334 1st St N, Alabaster, Alabama, 35007, United States. For purposes of this store service rule, customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/New_York).
As a practical policy point, when can an order be cancelled? For purposes of this store service rule, an order may be cancelled before shipment. Within YETI's store service rule, after shipment, the Refund Policy applies.
As a practical policy point, when are taxes charged? Within YETI's store service rule, taxes are charged when required by applicable law.
As a practical policy point, which product categories can I shop? Our store service rule makes the position clear: we offer insulated drinkware, hard and soft coolers, bags and carry gear, cargo, outdoor kitchen equipment, and outdoor living gear and apparel. YETI describes its store service rule in these terms: current availability, product details, options, and prices are shown on each product page.
As a practical policy point, is standard shipping free? YETI describes its store service rule in these terms: yes. Customers relying on this store service rule should understand that standard shipping for U.S. orders is free.
As a practical policy point, what delivery timing should I expect? Customers relying on this store service rule should understand that order processing normally takes 1–2 business days. The applicable store service rule is as follows: estimated carrier transit after dispatch is 4–6 business days.
As a practical policy point, where can I find tracking information? The applicable store service rule is as follows: we provide a tracking number for every shipped order and send it using the contact information provided at checkout.
As a practical policy point, is a no-reason return or exchange available? On this point, the store service rule confirms that yes. To make the applicable standard clear, a no-reason return or exchange may be requested within 30 days after delivery.
As a practical policy point, is return shipping paid by the store? To make the applicable standard clear, yETI pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.
As a practical policy point, how soon is an approved refund issued? For purposes of this store service rule, after the return is received, inspected, and approved, the refund is issued to the original payment method within 5–10 business days. Within YETI's store service rule, the bank or card issuer may require additional posting time.
As a practical policy point, what cards can I use at checkout? Within YETI's store service rule, we accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Our store service rule makes the position clear: available methods are shown at checkout.
Merchant Information
To make the applicable standard clear, this page follows our store service rule.
Business name: YETI
Brand name: YETI
Email: Support@wheeledcoolers.shop
Phone: 334-661-6684
Physical address: 1334 1st St N, Alabaster, Alabama, 35007, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/New_York)